Without a doubt, understanding your association's metrics is a crucial part of running your operation. Like a thermometer, it gives you key insights into how well the various aspects of your organization are running. And, if studied by a careful and trained eye, it can give you an insight into what direction certain trends are going. However, you shouldn't let metric based performance be the end-all and be-all of your decision making guidelines, and here's why: Technology moves fast. This…
This year we attended Kdays (Knowledge Days) in Baltimore, the bi-annual convention hosted by ACGI, and what a wonderful experience it was! In a world where everything has become digitized, it was a pleasant treat to get some face-to-face time with our clients and technology partners. While there, I was able to attend numerous workshops (many of which offered CAE certification), and it was a thrill to hear field-professionals present on their upcoming technology. The future looks bright indeed! We…